Insights

Managing conflict

Managing conflict

Conflict is necessary in order to learn and grow socially, emotionally and intellectually as individuals and as a community. When managed respectively and constructively, conflict can be a positive experience rather than a nasty hurtful argument. It also inspires resilience and tolerance of different views and values.

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The Intake Process

The Intake Process

The intake process is the most important part of any dispute resolution process, and its value should never be underestimated.

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